Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.
Overview
The Senior Process Associate (SPA) – Cash Application is responsible for ensuring accurate and timely application of customer payments across various payment channels. The role requires robust analytical skills, customer focus, and the ability to work with high volumes while maintaining accuracy and compliance with internal controls.
How you'll make an impact
Responsibilities:
Cash Posting & Allocation
- Process and post customer payments (ACH,
wire transfers, checks, credit cards) in ERP systems
- Accurately apply payments to customer invoices based on remittance details
- Research and resolve unapplied/unidentified cash on a timely basis
- Maintain and monitor customer account reconciliations
Remittance & Query Management
- Review remittance advice from multiple sources (emails, portals, bank statements)
- Coordinate with customers, AR teams, and internal stakeholders to clarify payment discrepancies
Reporting & Compliance
- Support daily/weekly/monthly cash application reporting as required
- Ensure adherence to internal controls (SOX, audit compliance)
- Assist in month-end closing activities including reconciliations and variance explanations
Process Improvement
- Identify process gaps and propose enhancements for accuracy and efficiency
- Participate in process standardization and automation initiatives
- Support onboarding an