CREATIVITY IS OUR SUPERPOWER.
It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Overview
We are seeking an Associate Software Engineer for our Salesforce Salesforce Developer to provide expert-level support for our Salesforce Consumer Goods (CG) Cloud platform, with a particular focus on Trade Promotion Management and Key Account Management modules. In this support-focused role, you will ensure the ongoing smooth operation, troubleshooting, and optimization of the TPM & KAM application. This role reports to the application lead.

Key Responsibilities




- Provide hands-on development support for incident resolution, break-fix efforts, and system enhancements related to the Salesforce TPM & KAM application.
- Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements.
- Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.
- Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for recent features or process improvements.
- Participate in the full development lifecycle, including estimation, technical design, development, code reviews, testing, deployment, and post-deployment support.
- Perform system maintenance activities such as routine updates, patches, and configuration changes to ensure seamless application performance.
- Monitor and evaluate system performance, identifying issues and opportunities

📌 Associate Support Engineer (Hyderabad)
🏢 Mattel
📍 Hyderabad