Job Description (JD) – Subject Matter Expert (SME) Location: Indovance Department: Operations Reports To: BU Head / GL Position Overview Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams. The SME will play a critical role in:
Ensuring best-in-class technical quality
Driving process excellence and operational efficiency
Supporting Trial Period (TP) success
Participating in customer discovery discussions
Preventing customer dissatisfaction due to skill gaps This role demands a technically strong, accountable, and extroverted skilled with a passion for teaching and mentoring. Key Responsibilities 1. Domain Leadership & Technical Excellence
Act as the domain expert for assigned discipline.
Define and benchmark best-in-class quality standards.
Challenge teams to raise technical depth and accuracy.
Review complex designs, calculations, and deliverables.
Ensure zero technical compromise in customer submissions. 2. Coaching & Capability Building
Mentor and coach engineers to elevate technical capability.
Develop structured learning paths for different experience levels.
Create training modules, SOPs, and technical videos.
Conduct internal knowledge-sharing sessions and workshops.
Build second-line technical strength within the team. 3. Process Improvement & Efficiency
Identify bottlenecks impacting productivity and quality.
Lead continuous improvement initiatives.
Standardize best practices and templates.
Drive automation and smarter workflows where applicable.
Improve turnaround time without compromising quality. 4. Customer Engagement & Discovery
Participate in discovery meetings with cust
📌 Subject Matter Expert (Pune)
🏢 Indovance
📍 Pune
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