Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting recent direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager - Wealth Operations.
In this role, you will:
Manage day to day resource planning, managing operational challenges and prepare a first level analysis of issues that may be affecting team performance,
actively manage performance for Assistant Manager Operation’s and their respective teams to maintain a high level of accuracy and compliance with statutory and service level requirements, manage Capacity through effective cap planning, Beginning of Day (BOD), End Of Day (EOD) checks to confirm all the Service Level Agreement are met and manage and provide general oversight of the teams.
Responsible for ensuring that the process requirements are met, adhered to, completed in accordance with established procedures and standards set, work independently, complete assigned tasks accurately within the established timeframe as per the process benchmarks.
Demonstrate ways to improve customer service/journey and increase productivity (efficiency & Quality), take measures to Meet the agreed Service Level Agreements and Key Performance Indicators, conduct team meeting / team activities and work towards sustaining team spirit, devise delivery strategy for Assistant Vice President for managing day-to-day operations and support peers on process if needed.
Responsible for ensur