Job Description: AMS Innovation and CONTINOUS IMPROVEMENT Lead

About Ensono

Ensono, Inc is a Delaware corporation incorporated in
2015 and located in Downers Grove, Illinois. Ensono,
Inc provides infrastructure management services that help clients address their
current needs, while engineering IT solutions for the ever-changing demands of
tomorrow. From current platforms to evolving technologies, we deliver results
for our clients by flawlessly executing infrastructure operations so our clients
can focus on what they do best. Our infrastructure management services increase
security and performance while reducing total cost of ownership by an average of
15 percent. Ensono, Inc has more than 46 years of experience managing business
complexity, distinguishing us from our competitors. We have managed hundreds of
complex migrations and have designed solutions that address a wide range of
challenges that companies are facing today. We adapt to and work seamlessly
within our clients' culture and value the expertise of their employees. Our




team-oriented approach to meeting our clients' challenges keeps them with us for
an average of 10 years. We are ranked by Information Week 500 for our
technology innovation and by the Uptime Institute for 100% availability. We are
headquartered in Downers Grove, Illinois and currently have 2,100 associates.

Job Summary

The AMS L1 & L2 Innovation and Continuous Improvement Lead is responsible for
driving operational excellence, continuous improvement, and innovation across L1
and L2 Production Support teams within Application Managed Services (AMS).

The role focuses on reducing operational noise, improving SLA adherence,
accelerating resolution times, enabling shift‑left, and embedding automation and
standardization into day‑to‑day L1/L2 operations. This is a run‑focused role,
ensuring improvements translate into measurable outcomes on the production
floor.

Job Responsibilities

* Operational Improvement:
* Develop and execute strat

📌 AMS Innovation and Improvement Manager (Pune)
🏢 Ensono
📍 Pune