The Engine Field Service Technician – Level I provides frontline technical support by performing preventive maintenance, basic diagnostics, and repair activities on Cummins engine products and related components at customer sites with minimal supervision. This role delivers high-quality customer service through both field and remote support, assists with equipment uptime by proactively monitoring customer assets, responds to customer enquiries across multiple communication channels, and ensures accurate service documentation while adhering to Cummins' safety, quality, and operational standards.
Key Responsibilities
Field Service & Preventive Maintenance
Perform scheduled preventive maintenance and basic repair activities on Cummins engines and related components at customer sites.
Diagnose and resolve routine mechanical and electrical issues using approved service procedures, specialized diagnostic tools, and electronic service equipment.
Prepare required parts, tools, and equipment to complete service activities efficiently.
Escalate unresolved technical issues to senior Field Service Technicians or Supervisors while ensuring complete troubleshooting documentation.
Maintain service vehicles, tools, and equipment in a safe, clean, and operational condition.
Customer Support & Remote Monitoring
Deliver skilled and timely customer service through field visits and remote support channels.
Monitor customer assets and engine health using remote monitoring systems to identify potential issues before they impact equipment availability.
Analyze live fault codes and provide immediate guidance to customers or proactively coordinate with dealers for timely issue resolution.
Create and manage service cases for critical faults, assign actions to appropriate stakeholders, and monitor progress through to closure.
Provide technical assistance and maintenance guidance over phone, email, chat, and remote monitoring platforms.
Support customers by responding to
📌 Engine Field Service Technician (India)
🏢 Cummins India
📍 India
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