About the role

Lenskart is building the most advanced omnichannel vision care ecosystem in the world. As Head – Optometry & Clinical Excellence, you will own the clinical quality, professional standards, and optometry capability agenda across a quick-growing, pan-India network of stores and eyecare professionals - setting the frameworks others build on, not just running programs against someone else's.

What you'll own
Design and own the optometry excellence framework - clinical protocols, refraction quality, and patient experience standards across every Lenskart touchpoint
Lead a team of regional optometry trainers and clinical coordinators, with full accountability for their coaching, development, and performance
Run end-to-end training, certification, and continuous professional development for the optometry workforce at scale
Build and govern data-driven dashboards to track clinical KPIs and outcomes; drive audits and quality reviews across the store network
Identify workforce skill gaps and design targeted upskilling - e-learning, blended formats,



and hands-on clinical workshops
Partner with academic institutions and professional bodies (COI, IOIA) to benchmark and elevate clinical practice
Work with Product, Technology, and Retail Ops to embed clinical standards into store workflows and digital tools
Represent Lenskart externally - conferences, academic tie-ups, and industry forums - as the face of its optometry practice

Continuous improvement charters you'll drive
This role carries direct ownership of the structured initiatives that raise clinical quality, efficiency, and professional standards network-wide.
Refraction accuracy programme
Set baseline metrics, run periodic audits, and lead root-cause cycles to systematically lift refraction accuracy scores across the network.
Competency certification ladder
Design and iterate a tiered competency framework for optometrists - entry-level through advanced practitioner - with structured assessments and recognitio

📌 Head – Optometry (Gurugram)
🏢 Lenskart.com
📍 Gurugram