Job Description – Front Office SupervisorJob Title

Front Office Supervisor

Department

Front Office

Reports To

Front Office Manager / Rooms Division Manager

Job Summary

The Front Office Supervisor is responsible for overseeing the day-to-day operations of the Front Office, ensuring smooth guest arrivals and departures, supervising the Front Office team, maintaining brand standards, and delivering exceptional guest service. The role also supports the Front Office Manager in achieving operational and guest satisfaction goals.

Key ResponsibilitiesFront Office Operations
- Supervise the daily operations of the Front Office during assigned shifts.
- Ensure smooth and efficient check-in and check-out procedures.
- Monitor room availability, occupancy, and room status.
- Coordinate with Housekeeping, Engineering, Security, and F&B; departments for seamless guest service.
- Ensure all Front Office SOPs and brand standards are followed.

Guest Relations
- Welcome VIPs and special guests.
- Handle guest complaints and resolve issues promptly and professionally.




- Ensure guest requests are attended to in a timely manner.
- Maintain high levels of guest satisfaction and service excellence.
- Promote hotel facilities, services, and loyalty programs.

Team Management
- Supervise, motivate, and guide the Front Office team.
- Prepare duty rosters and allocate daily responsibilities.
- Conduct shift briefings and ensure effective handovers.
- Train and mentor current employees on Front Office procedures and service standards.
- Monitor staff grooming, punctuality, and discipline.

Cash Handling & Administration
- Monitor cash handling, billing, and payment transactions.
- Verify guest accounts and ensure billing accuracy.
- Prepare daily reports and maintain Front Office records.
- Assist in night audit and other administrative tasks when required.

Safety & Compliance
- Ensure compliance with hotel policies, SOPs, and statutory requirements.
- Maintain guest confidentiality and d

📌 Supervisor- Front office (Bengaluru)
🏢 The Fern Residency Bengaluru, Seshadripuram, Series by Marriott
📍 Bengaluru