Role : Hub Operation Manager Location : Delhi/Hamirpur Exp : 5-10 Yrs Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment. Key responsibilities may include:: Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures. Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols. Troubleshooting technical issues during exams and coordinating with IT support if needed. Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality. Monitoring exam center compliance with security protocols and regulations. Managing vendor relationships related to exam center operations (catering, security, etc.): Training, and supervising exam center staff to ensure high-quality service delivery. Performance evaluation and development of the exam center team Reporting and Analysis:
Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback. Identifying areas for improvement and implementing necessary adjustments to optimize operations Client/TC management Coordination: Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams. Addressing client concerns and providing timely updates on exam center operations Approaching new clients for capacity addition Required Skills: Solid organizational and planning skills to manage multiple tasks simultaneously Excellent communication and interpersonal skills to interact with candidates, staff, and clients Problem-solving abilities to address unexpected issues during exams Technical proficiency to operate exam delivery systems and basic troubleshooting Leadership qualities to motivate and manage a team Thanks & Regards, HR TAG