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Service Excellence
Role title
Assistant Manager /Deputy Manager – Service Excellence

Job Summary
Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.

Position Details:
Job Title: Assistant Manager /Deputy Manager

Accountabilities

Assess, identify, and drive process improvements using Lean Six Sigma (LSS), emerging technologies, and relevant external ecosystems.




Conceptualise and deliver end‑to‑end digital transformation initiatives, including:

Business requirement gathering and stakeholder alignment
Process assessment and solution design
Development of clear business cases
Scope definition and implementation ownership
Validation of outcomes against predefined acceptance criteria

Drive innovation-led digital transformation to simplify processes, reduce cost, and improve cycle time.
Evaluate available digital and automation solutions and recommend fit‑for‑purpose, scalable solutions aligned to business priorities.
Identify trends, variations, and inefficiencies to establish a robust continuous improvement and monitoring framework.
Support enterprise operational efficiency initiatives with a explicit focus on value delivery and customer impact.
Take end‑to‑end ownership of change and transformation initiatives, from opportunity identification through structured governance to deli

📌 Assistant Manager-Deputy Manager-Service Excellence (India)
🏢 EY
📍 India