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Employee Stories

Employee Spotlight: Wilmer Gutierrez

CS Systems & Operations Specialist | 5.5 Years at TouchBistro

How has your role at TouchBistro evolved over the years?

I started as a Tier 1 Product Support Technician and was promoted to be a Team Lead for the Product Support team. I pushed myself to take extra course work during my down time, which led me to become a Salesforce reporting expert. As a result, I had the opportunity to join the CS Optimization team this past year. If you asked me what my success is attributed to, it’s 20% determination, and 80% ADHD

What professional qualities helped propel your growth at TB?





During my time in Product Support Tier 1, I asked myself: How can I create value with what I am doing? How can I set myself apart? I began by filling in gaps that I noticed on my team. I stayed curious, even when I came across things that I didn’t know how to solve or didn’t have familiarity with. I had the mentality that if it’s not done, then I should learn how to do it myself.

What is your advice to someone who is recent to Customer Success and is starting out their career?

Before I joined TouchBistro, I took a course with NPower. It helped to prepare me from a technical perspective. I would tell anyone starting out it takes time to learn the technical side of a product, but with exposure and determination you can fill your knowledge gaps as well. Secondly, I would also tell anyone getting into CS that customers are our focus because they are at the heart of everything that we do

Do you have any pets? Give us an intro

My first d

📌 Wilmer Gutierrez (India)
🏢 TouchBistro
📍 India