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Employee Stories

Employee Spotlight: Rainey Smith

Team Lead, Professional Services | 4.5 Years at TouchBistro

In a sentence or two — what do you do here at TouchBistro? How has your role/department evolved over the years?

As a Team Lead in the Qualified Services department, my role here is to act as a coach and leader to the IPS team. I guide our Onboarding reps through the customer journey and ensure that all touchpoints are met, while providing our customers with the highest level of customer service and care. Over the past three years,



our department has evolved into a strong team of industry professionals with a shared goal of improving company-wide metrics and ensuring customer satisfaction.

What makes TouchBistro special to you?

What makes TouchBistro special to me is the culture within our department and cross-functional teams. I can confidently say that every person I work with genuinely cares about the work they do and consistently strives to provide an excellent customer experience to every account and customer they work with.

What inspires you about the future of the restaurant industry?

My workplace experience before joining the team at TouchBistro was on the frontline of the hospitality industry. I was working as the Assistant General Manager of a fine-dining establishment in the Distillery District in Toronto, just before coming to TouchBistro. What inspires me about the future of the restaurant industry is watching the real-time bounce back since the pandemic. Restaurateurs are really some of the toughest entrepreneurs around and have t

📌 Rainey Smith (India)
🏢 TouchBistro
📍 India