Overview

The “Client Support Engineer” is responsible for delivering and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing. The position will require an ability to clearly communicate technical issues in writing and verbally. Candidate will be required to read technical specifications and validate data extracts and reporting based on previously defined business requirements. Candidate is expected to assist in troubleshooting a variety of issues across multiple environments.
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Responsibilities

Monitor and verify program execution, identification and communication of processing variance (e.g. run time, record counts, etc.) and potential issues
Manage Production alerts and take necessary action as per the run-book
Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
Maintain and adhere production schedules to include ad-hoc requests




Stopping and starting system processes
Troubleshoot failures and determine best course of action
Internal Team member communications with respect to the daily production cycles
Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
SLA Alignment
Flexible to work in shifts ( APAC, EMEA, NA)
Assist with restores and backup requests
Production Trend analysis & Root cause analysis of the issues
Ability to handle operational activities across accounts and Domains

Qualifications

Bachelor’s degree in science or engineering
2-5 years of Production Support work experience
Essential skills and experience:
Positive communication, interpersonal, and analytical skills
Ability to clearly communicate technical problems verbally and in written form
Good Understanding of SQL and scheduling
Familiarity/Experience with UNIX, LINUX, Wi

📌 Client Support Engineer (Bengaluru)
🏢 Publicis Groupe Holdings
📍 Bengaluru