The Nokia Information Technology organization is seeking an Incident & Problem Manager for IT Service Management. This role involves managing incident resolution of P1, P2 (end to end responsibility), root cause analysis, and problem management to enhance user experience and reduce incident re-openings. The team will be based in India.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
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Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another prospect.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in India:
Flexible and hybrid working arrangements to support work–life balance
Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
A minimum of 90 days of Maternity and Paternity Leave based on eligibility
Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in chal
📌 IT Critical Incident (India)
🏢 NOKIA
📍 India