Application Support Engineer – Laboratory Information Management Systems (LIMS/LIS)
Company: Providence Global CenterExperience: 3–5 YearsLocation: [Hyderabad / Office]Employment Type: Full time
About the Role
Providence Global Center is looking for a motivated and detail-oriented Application Support Engineer to support Laboratory Information Management Systems (LIMS/LIS). This role is suited for professionals with foundational experience in application support who can independently handle L2 support responsibilities while continuing to build expertise in laboratory systems, integrations, and cloud technologies.
Key Responsibilities
Application Support & Monitoring (L2)
Provide L2 support for LIS/LIMS applications across on-premises and Azure Cloud environments.
Monitor application health, investigate alerts, and resolve incidents within SLA.
Independently troubleshoot and resolve moderately complex issues; escalate only high-complexity issues with detailed analysis.
Laboratory Workflow Support
Support laboratory workflows including order entry, sample processing,
and result reporting.
Analyze and resolve workflow-related issues impacting lab operations.
Integration & HL7 Support
Support integrations between lab instruments, middleware, LIS, and EHR systems.
Troubleshoot HL7 interface issues, including message failures, queue backlogs, and data mismatches.
Work with logs and interface engines to identify and resolve issues.
Clinical Coding & Mapping
Work with clinical coding systems such as LOINC, SNOMED, ICD, and CPT.
Troubleshoot issues related to code mapping, test configurations, and data inconsistencies.
Ensure accurate data flow and interoperability across systems.
Incident, Problem & Change Management
Handle incidents, service requests, and problem tickets independently.
Contribute to root cause analysis (RCA) and implement fixes for recurring issues.
Support change management activities including deployments and validation.