Job Title - IVD Clinical Support / Application Specialist (CSA)
Department - IVD – Applications / Technical Support
Location - Mumbai / Pune
Reporting To - Regional Service Manager

Job Purpose
The IVD Clinical Support / Application Specialist (CSA) is responsible for providing pre‑sales and post‑sales application support, clinical training, validations, and troubleshooting for IVD analyzers and assays. The role ensures correct product usage, customer satisfaction, and effective adoption of IVD solutions in laboratories.

Key Responsibilities
Application & Technical Support

Provide on‑site and remote application support for IVD analyzers (Hematology, Biochemistry, Immunology, etc., as applicable).
Perform analyzer installation support, assay validation, correlation, and verification as per protocols.
Support customers in troubleshooting assay- and application-related issues.
Ensure compliance with IFU, regulatory, and quality standards.

Training & Knowledge Transfer

Conduct customer training programs for lab technicians, pathologists, and service engineers.




Deliver internal training for service and sales teams on applications and clinical value.
Prepare and maintain training materials, SOPs, and user guides.

Pre‑Sales & Business Support

Support the sales team through product demos, technical presentations, and clinical discussions.
Assist in product evaluations, tenders, and field trials.
Provide clinical input for tenders, product comparisons, and validations.

Field & Customer Engagement

Ensure high customer satisfaction through timely and accurate resolution of application concerns.
Act as a technical interface between customers, service, sales, and factory teams.
Participate in key account support, reference site development, and customer escalations.

Documentation & Reporting

Maintain detailed application visit reports, validation records, and training documentation.
Provide regular feedback on product performance, field issues, and improvement opportun

📌 Deputy Application Manager IVD (Mumbai)
🏢 Mindray
📍 Mumbai