We're Hiring || Operations Manager Location: Kolkata Process: Domestic Banking Process Key Responsibilities: Drive operational excellence and achieve business KPIs Lead, mentor, and develop Team Leaders and frontline teams Monitor productivity, quality, customer satisfaction, and process compliance Manage client expectations and stakeholder relationships Identify improvement opportunities and implement process enhancements Ensure adherence to SLAs, operational metrics, and organizational policies Preferred Candidate Profile: Experience managing Domestic Banking/BFSI operations in a BPO environment Robust people management and stakeholder management skills Proven track record of delivering operational KPIs and business outcomes Excellent communication, analytical, and problem-solving abilities Graduation is mandatory