Overview
The People Experience & Operations Coordinator is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with clear KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical that will support HRBP leads in Commercial Functions & Beverages
Responsibilities
1. Employee Processes & Admin
Serve as a first-point contact for employee inquiries regarding policies, perks, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.
2. Digitization




Drive the overall BU digitization agenda – specifically for plant like Schoox and other myServices related workflow processes
Identify areas of opportunities that can be streamlined and elevated using digital tools.
3. Compliance Support
Maintain confidential employee files, ensuring documentation compliance for audits.
Collaborate with Safety and Operations teams to track training, certifications, and required adherence to controls.
4. CoE led interventions
Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O;
Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees
Support on Core People Process roll out

📌 People Operations Coordinator (Gurugram)
🏢 PepsiCo
📍 Gurugram