Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions
We are currently seeking an experienced qualified to join our team in the role Sr. Associate Director, Service Management
In this role, you will:
Own the strategy and execution for AI-led data quality management across Service Management data domains including CMDB, incidents, problems, changes, service maps, knowledge articles, ownership data, control attributes, and operational metadata.




Lead the design of a Service Management knowledge foundation enabling better context engineering, GenAI responses, service relationship discovery, impact analysis, and operational decision-making.
Drive data quality governance by defining standards, controls, scorecards, ownership models, exception management, and remediation workflows.
Partner with ServiceNow, CMDB, ITSM, Observability, Service Owners, Platform Engineering, and AI teams to improve data completeness, accuracy, consistency, timeliness, and lineage.
Build and oversee AI data stewardship workflows, including automated recommendations for service relationships, CI enrichment, knowledge gaps, duplicate detection, stale data identification, and ownership validation.
Translate business and operational pain points into data-driven and AI-enabled improvement opportunities.
Establish lightweight engineering and automation capability for data profiling, validation, dashboards, exception queues, and continu

📌 Sr. Associate Director, Service Management (Hyderabad)
🏢 HSBC
📍 Hyderabad