PACCAR India is seeking an inspiring, energetic candidate for our rapidly growing customer experience department. The CX Senior Salesforce Analyst is a key contributor responsible for driving business process improvements and delivering advanced Salesforce solutions for PACCAR Parts Customer Experience (CX) organization. This role collaborates with stakeholders across divisions to analyze, document, and optimize business processes, and to implement robust Salesforce enhancements. The CX Senior Salesforce Analyst supports the adoption of best practices, champions user-cantered solutions, and ensures alignment with governance and organizational objectives.
PACCAR Parts
PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
Key Responsibilities:
Drive the design, configuration,
and implementation of complex process improvements within Salesforce to address CX challenges and enhance operational efficiency.
Configure and implement advanced declarative Salesforce solutions, including Flows, automation, custom objects, validation rules, page layouts, and Lightning pages, ensuring adherence to global standards and best practices.
Lead system testing, UAT coordination, and validation activities, proactively identifying, troubleshooting, and resolving defects or gaps.
Leverage Salesforce reporting tools (Reports, Dashboards, and CRMA/Einstein Analytics) and external tools (Excel, Power BI, or Tableau) to generate actionable insights and enable data-driven decision-making.
Familiarity with Salesforce integrations (REST/SOAP APIs, middleware), AppExchange solutions, and process automation tools.
Support project planning and execution, including effort estimation, tracking timelin
📌 CX Salesforce Senior Analyst (Pune)
🏢 PACCAR
📍 Pune