We're looking for a Manager of Customer Success Engineering who has lived in the SOC - not observed it. You've triaged incidents, tuned detections, escalated threats, and know exactly what breaks in a customer's environment at 2am. You'll be the technical anchor for our most complex customer relationships. You handle escalations, run executive reviews, and as Simbian grows, you'll build and lead the team behind you. This is a player-coach role. You lead from the front before you lead a team.

What You'll Do - Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability - Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment - Partner with customers to tune Simbian's AI agent to their setting - detection logic, response playbooks, integrations - Work cross-functionally with product and engineering to translate customer pain into roadmap priorities - Build out processes, runbooks,



and escalation frameworks from scratch as the function scales - Hire, onboard, and lead a Customer Success Engineering team as customer volume grows - Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed

Requirements
- 10-15 years in SecOps: SOC analysis, incident response, threat detection, or security engineering
- Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously
- Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent)
- Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread
- Experience managing or mentoring junior security analysts or engineers
- Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fi

📌 Manager Customer Success Engineering (Bangalore Metropolitan Area)
🏢 Simbian
📍 Bangalore Metropolitan Area