Job Title: Lead Senior Production Support / Operations Engineer

Education: Any Graduate
Experience: 8+years

Job Location: Mumbai

Role Summary

We are seeking a highly Senior Production Support / Operations Engineer to represent and operationally support our in-house monitoring and observability platform across enterprise database environments.

This role acts as the critical operational bridge between:
- The in-house monitoring product development and QE team(s),
- Internal ITSM/ticketing teams using ServiceNow,
- Multiple enterprise DBA organizations across:
- Oracle Database
- Open-source database platforms (MySQL, PostgreSQL, MongoDB, Cassandra, etc.)
- Microsoft SQL Server

The ideal candidate combines solid operational troubleshooting skills, production support leadership, monitoring expertise, incident coordination capabilities, and excellent cross-team collaboration skills in large-scale enterprise environments.

This is a senior leadership position: the candidate must bring substantial experience leading Production Support Engineers,



combined with exceptional communication skills for direct, confident engagement with customers and senior stakeholders of in-house management.

Key Responsibilities

Production Operations & Monitoring Support
- Provide operational ownership and production support for the in-house enterprise monitoring platform.
- Monitor health, performance, alerting quality, and operational stability of monitoring services.
- Analyze monitoring gaps, false positives, missed alerts, and operational inefficiencies.
- Ensure monitoring coverage across Oracle, Open-source, and SQL Server database environments.

Incident & Escalation Management
- Act as the operational point-of-contact during production incidents involving monitoring failures, alerting gaps, or infrastructure issues.
- Coordinate incident triage across:
- DBA teams,
- Monitoring development teams,
- Infrastructure teams,
- Service management teams.
- Drive bridge calls and ensur

📌 Lead Senior Production Support (Mumbai)
🏢 Datavail
📍 Mumbai