Overview

The Technical Support Engineer will provide expert-level support for lighting control systems, IoT devices, and smart building solutions. This role requires a combination of technical proficiency in lighting controls, strong knowledge of IT and networking, and the ability to troubleshoot complex systems. The ideal candidate is a problem-solver with a passion for cutting-edge technologies and customer satisfaction.

Responsibilities

Provide technical support for lighting control systems, IoT devices, and smart building solutions to customers, partners, and internal teams.
Troubleshoot and resolve technical issues related to system configuration, hardware, software, IT, and networking.
Collaborate with customers and integrators to understand system requirements and provide tailored solutions.
Conduct diagnostics on system failures and provide solutions through phone, email, or remote access tools.
Work closely with R&D;, Engineering, and Product teams to address bugs, system improvements, and feature requests.




Assist in the installation and commissioning of systems remotely or in office as required.
Create and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs.
Provide training and support to customers and team members on lighting controls, IoT systems, and IT networking best practices.
Support integration with third-party systems and ensure compatibility across devices and protocols.
Stay updated on emerging technologies, industry trends, and best practices in smart building systems and IoT.
Work with IT teams to address cybersecurity issues, network configurations, and compliance requirements.

Qualifications

Bachelor/Diploma in Electronics and communication/Electrical Engineering, IT, or a related technical field proven experience .
2-3 years of experience in technical support, preferably in lighting controls, IoT, or smart building solutions.
Strong understanding of lighting control systems, IoT devices, and buildin

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