About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the
global leader in Network as a Service (NaaS), and has transformed the way
businesses connect to the cloud, data centers, and each other. We’re publicly
listed on the Australian Stock Exchange and partnered with the biggest names in
tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in
Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and
the Americas, our employees enjoy an environment that is collaborative,
supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud
fanatics. Culture is more than a poster on the wall here – collaboration beats
hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our
work seriously, but not ourselves. We work across time zones to execute on our
global vision, trust each other to get things done, and never compromise our
values for commercial gain. Most importantly, we place our customers at the




center of everything we do.

We’re committed to increasing representation in the tech industry and welcome
applicants from all backgrounds. Don’t meet every requirement? That’s okay. If
you’re excited about this role, we encourage you to apply.

The Role

Reporting to the Sales Head - India, the Customer Success Manager (CSM) will act
as a main point of contact for and interface with existing customers. This
individual will have a core focus on post-sale relationships, with a main focus
on upselling/cross-selling, including enablement, service performance, renewals,
and supporting the overall customer experience.

They’ll be accountable for driving both incremental sales and retaining existing
revenue, by proactively reaching out to customers and introducing them to recent
product enhancements, service developments, pricing initiatives and other
benefits of the Megaport proposition.

The position will sit within the w

📌 Customer Success Manager (Gurugram)
🏢 Megaport
📍 Gurugram