Manage day to day operations for German language
Responsible for providing floor support &team; performance
Understanding of Metrics &targets;
Conduct performance reviews&meeting;
Hands on exp. in Shrinkage,SLA,Attrition, AHT,CSAT,call volume&rostering;
Required Candidate profile
Excellent communication skills with as Team Lead/Manager min.4 yrs exp.for international voice process in german process
c1 ir B2 certified in German language
ok to work in rotational Shifts &off;'s
📌 Openings For Team Lead/manager Ops Voice German ,5+yrs,jaipur (India)
🏢 OnPoint Corporate Services
📍 India
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