The AVI-SPL Onsite Maintenance Technician will work in partnership with the customer, management team, Global Helpdesk, and SIG teams to provide onsite support for AVI-SPL customers at customer site(s) with the end goal of delivering a world-class customer service experience.
Responsibilities
Assist AV projects manager with AV-related projects or installations
Act as primary support for troubleshooting all multimedia infrastructures
Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub
Support of Digital signage and room booking panels
Troubleshooting DSP s for audio issues
Provide infrastructure support for global events
Provide AV engineering support and roadmap planning and AV Infrastructure design
Participate in an on-call rotation to provide after-hours emergency support
Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities
Work closely with Network and project teams
Recommend tactical and strategic solutions for video networking and collaboration capabilities
Skills and Abilities
Experience with Cisco AV technologies and other AV technologies
Background in configuring and troubleshooting Cisco Endpoints
Comfortable in supporting global and high-profile events
Extensive IP knowledge
Industry standard certifications (Avixa, Polycom Sound Structure, QSYS, Shure, Crestron, Extron, TMS, Control Hub, Appspace)
Capable of leading the administration of multimedia infrastructure along with providing improvements based on observed and measured network behaviors
Solid organizational and project management skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.