Role & responsibilities
Co-ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customers operational efficiency.
Leads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.

Job Requirements*

Responsible for end-to-end device engineering and application packaging across enterprise end user computing settings. The role includes up-to-date app packaging, device lifecycle management, and automated deployment to ensure secure, scalable, and standardized workplace services.

Key Responsibilities*

Device Engineering & Lifecycle
Manage full lifecycle of end-user devices (build, deploy, maintain, refresh) [Device Engg - Draft | Word]
Implement OS deployment, imaging, and device provisioning
Ensure compliance, patching, and endpoint security

Application Packaging




Perform application packaging and repackaging (MSI/MSIX/App-V)
Manage software distribution, testing, and deployment lifecycle
Ensure compatibility across OS versions and enterprise environments
Support release cycles and version upgrades

Endpoint Management
Manage devices using Intune / SCCM / MECM platforms
Implement patching, software updates, and compliance policies

Automation & Deployment
Develop PowerShell scripts for packaging and deployment automation
Execute pilot, controlled rollout, and production deployment cycles

Governance & Continuous Improvement
Follow ITIL processes (Incident / Change / Release)
Work with cross-functional teams (Service Desk, Infra, Security)
Improve end-user experience using analytics and feedback

📌 Device Engineering Admin Hyderabad
🏢 Tata Consultancy Services
📍 Hyderabad