Roles & Responsibilities
Handle customer queries through phone, email, WhatsApp, and other communication channels.
Understand customer issues and provide appropriate solutions.
Coordinate with technical and operations teams for issue resolution.
Follow up on pending customer requests and ensure timely closure.
Maintain accurate records of customer interactions and complaints.
Assist customers with product/application-related queries.
Escalate critical issues to the concerned team or reporting manager.
Follow up with customers to ensure satisfaction after issue resolution.
Maintain qualified communication with customers at all times.
Prepare and update daily/weekly support reports.
Required Skills
Good verbal and written communication skills.
Customer-friendly and problem-solving attitude.
Basic knowledge of MS Excel / Google Sheets.
Ability to handle multiple customer requests.
Positive follow-up and coordination skills.
Willingness to work in a team setting.
Tamil and English communication is preferred.
Hindi communication will be an added advantage.
Preferred Candidate
Freshers can apply.
Candidates with experience in Customer Support, BPO, Telecalling, SaaS, or Technical Support are preferred.
Candidates from the Transportation / Travel / Technology industry will have an added advantage.
Salary
14,000 to 22,000 per month, based on experience and skills.