Key Skills Required
Level 2 support for Microsoft 365 services, SharePoint Online, Teams, OneDrive, and Microsoft Copilot.
Troubleshoot and resolve M365 and Copilot-related incidents, service requests, and escalations from L1 support teams.
Support Microsoft Copilot for Microsoft 365 deployment, configuration, adoption, and user enablement activities through multi settings.
Assist in administration of Power Platform, Power Automate, and Copilot Studio integrations.
AI-driven productivity solutions, integrations, and automation use cases using Microsoft Copilot technologies.
Ensure adherence to SLAs, operational procedures, security standards, and governance policies.
Mandatory Skills Required
Microsoft Copilot for Microsoft 365
Power Automate & Copilot Studio
Incident, Problem, Change Management & RCA
Troubleshooting & Customer Support
Experience
35 years of experience in Microsoft 365 Copilot and Copilot Studio administration and support.
Hands-on experience with Microsoft Copilot, Power Platform, or AI-enabled Microsoft solutions preferred.
Nice to Have
Azure Fundamentals
PowerShell Scripting
AI/Generative, AI Concepts and Governance