job Title: Customer Support Executive - Chat Process (Non-Voice)Join the world's second-largest BPO company. We are hiring chat support agents.
Role: Chat Support Executive
Process: Non-Voice BPO
Salary: Up to 3.5 Lakhs CTC
Location: Gurugram
Shift: Rotational shifts
Key Responsibilities
Resolve customer queries via chat.
Provide accurate product information.
Maintain high customer satisfaction scores.
Meet daily chat concurrency targets.
Document customer interactions accurately.
Candidate Requirements
Education: Graduate or undergraduate.
Skills: Excellent written English skills.
Typing: Minimum 30 words per minute.
Experience: Freshers and experienced can apply.
Traits: Robust problem-solving abilities.
Perks and Advantages
Transport: Free home pick and drop.
Incentives: Performance-based monthly bonuses.
Insurance: Comprehensive medical insurance coverage.
Growth: Explicit internal promotion pathways.
Cafeteria: Subsidised meals provided daily.