Role & responsibilities
Flexibility to work in the US shift is essential
Message intake & dispersal.
Providing support through voice, chat, or calls.
Scheduling & appointment setting.
Order intake.
Opening trouble tickets.
Email response.
Monitoring system alerts.
Immediate notification of emergent issues and more.
• After Hours Emergency Call Handling.
Complaints and Escalation Handling.
Qualifications & Skills:
• Looking for someone having 0.6 months to 4 years of relevant experience.
• International Customer Service experience is preferred. • A welcoming voice with an upbeat tone.
• Typing speed must be over 25 WPM. A test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent command of grammar and spelling must be adept at paying attention to detail.
• Adaptable, a team player with exceptional verbal and communication expertise.
• Computer skills in a Windows based environment.
• Must be available to work a weekend day (Sat or Sun each week).
• Training will last approximately one week. On your second week, you will move to your recent set schedule.