Primary Role
Conduct audits for Preventive and Corrective Maintenance (PM & CM)
Handle customer escalations effectively
Manage and mentor Service Hero teams
Conduct induction and training programs for new Service Heroes
Planning and distribution of relevant inventory through ERP
Coordinating with the relevant government authorities for the permitting process
Attend Corrective Maintenance activities, conduct site testing, and provide support to Sr. Service Heroes as needed
Internal and External stakeholder management & constant Kaizen mentality
Maintain and adhere to zero safety violations
Key
Competencies
Technical
Need to Have
Nice to Have
Comprehensive solar knowledge
Positive Excel skills
Basic computer knowledge
Field work flexibility
Behavioral
Need to Have
Nice to Have
Robust communication skills
Stakeholder management
Team management skills
Ability to multitask
Punctuality maintained.
Exceptional customer empathy