Handle customer enquiries and phone calls.
Follow up with sales leads regularly.
Maintain customer details in CRM.
Coordinate with Sales Executives.
Follow up for quotations, test rides and bookings.
Make delivery follow-up calls.
Collect customer feedback.
Handle customer complaints and coordinate for resolution.
Update daily CRM and follow-up reports.
Follow up with pending and lost leads.
Maintain good customer relationships.
Support the sales team in achieving targets
Skills required
Positive communication skills.
Customer handling skills.
Positive telephone etiquette.
Basic MS Excel and computer knowledge.
CRM software knowledge preferred.
Positive follow-up and coordination skills.
Positive attitude and target-oriented.