Roles and Responsibilities
Operations Management
Oversee operations across all hostel properties from Gurugram HQ.
Ensure SOP implementation and operational consistency.
Monitor occupancy, service quality, and key performance metrics.
Team Coordination
Coordinate with Property Managers and on-ground teams.
Support hiring, training, and performance reviews.
Conduct regular operational review meetings.
Process Optimization & Quality Control
Identify process gaps and improve operational efficiency.
Conduct audits to maintain service and brand standards.
Build reporting systems and track property performance.
Performance & Cost Control
Track revenue, expenses, and profitability across properties.
Improve cost efficiency through better resource management.
Manage vendor coordination and procurement oversight.
Guest Experience & Compliance
Monitor guest reviews and resolve escalations.
Ensure high service standards across properties.
Maintain compliance with operational and safety regulations.