Looking for candidates with 4–8 years of experience in production support within the banking domain, with exposure to Structured Finance / Lending platforms (e.g., LoanIQ or similar).

Expectations from the role,
Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence and business impact
Its L1/L2 support across the application stack (Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems
Perform deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams
Apply solid troubleshooting and analytical skills to resolve complex production issues quickly and effectively
Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort and enhance platform reliability
Work closely with business and cross-functional teams with explicit ownership and proactive communication
Demonstrate robust understanding of end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows

📌 Senior Production Support Engineer Loaniq Bangalore Bengaluru (India)
🏢 Photon
📍 India