Job Description

ROLE: Business Analyst

Credit Card Domain
Experience in end to end lifecycle of Credit Card issuer area
Expert in card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
Expert in monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing,
Experience in Payments, Rewards, Rules processing, Configurations, and Reporting,
Experience in regulatory compliance in the area of interest rate, and cardholder data
Working knowledge of how credit card issuer lifecycle works for business / merchant, financial institutes
Positive to have knowledge of BIAN methodology & standards

Technical Skills:
Collaborate with business stakeholders to understand and document current business processes and automation requirements.
Must have working experience in Cards management system ability to demonstrate e2e functional knowledge
Analyze and assess business processes to identify automation opportunities and areas for improvement.
Ability to demonstrate, articulate functional implementation of card development projects with lead/ senior BA role in any of the cards system such as T-Sys, Vision plus, Optis




Work with cross-functional teams to define and document detailed business requirements for automation projects, including process flows, use cases, and user stories.
Facilitate workshops and meetings to gather input and feedback from business users and subject matter experts.
Collaborate with IT and automation teams to translate business requirements into technical specifications for automation solutions.
Assist in the selection and implementation of automation tools and technologies.
Create test plans, test cases, and conduct testing to ensure that automation solutions meet business requirements.
Monitor the performance of automation solutions, track key performance indicators, and make recommendations for continuous improvement.
Provide training and support to end-users and ensure the successful adoption of automation solutions.
Stay current with industry best practices and emerging automation trends.

Behavioral Skills:
Valuable Communication skills
Flexible to rotational shifts and 5 days WFO
Ability to work in a changing environment
Robust problem solving and analytical skills
Ability to work independently or within a team
Manage day-to-day challenges and communicate developmental risks with the technical team Role & responsibilities

📌 Business Analyst Chennai
🏢 Mphasis
📍 Chennai