Key Responsibilities:
Build and maintain robust relationships with existing and current customers.
Act as the primary point of contact for customer queries, requests, and concerns.
Understand customer requirements and coordinate with internal teams for timely solutions.
Handle customer complaints and ensure effective issue resolution.
Conduct regular follow-ups for services, renewals, payments, and pending requirements.
Identify opportunities for upselling, cross-selling, and repeat business.
Maintain accurate customer records and update CRM activities.
Monitor customer satisfaction and collect feedback to improve service quality.
Prepare regular reports on customer activities, opportunities, and account status.
Support sales and business development activities to achieve company targets.