Customer Support Specialist

Location:

Gurugram, Haryana
Employment Type:

Full-time
Openings:

50
Salary:

₹20,000 – ₹39,000 per month
Working Hours:

9:30 AM – 6:30 PM
Working Days:

Monday to Saturday
Experience:

1+ year
Job Description We are hiring

Knowledge Process Associates (KPA)

for a leading domestic BPO in Gurugram.
The ideal candidate will be responsible for handling customer interactions, resolving queries, maintaining accurate records, and ensuring a high-quality customer experience while following defined processes and quality standards.
Key Responsibilities

Handle inbound customer calls and emails professionally.
Understand and resolve customer queries accurately and efficiently.
Provide appropriate information and solutions based on customer requirements.
Maintain and update customer information in CRM systems.
Escalate complex or unresolved issues to the appropriate team.
Follow company policies, processes, and quality standards.




Maintain a customer-focused approach throughout every interaction.
Ensure accurate documentation of customer interactions.
Eligibility & Qualifications

Graduate in

Science, Pharmacy, or a related field .
Minimum

1 year of experience

in Customer Support, KPO, BPO, or a similar role.
Excellent verbal and written communication skills.
Good customer-handling and problem-solving abilities.
Basic computer knowledge and familiarity with CRM systems.
Ability to work independently as well as part of a team.
What We Offer

Competitive salary of

₹20,000 – ₹39,000 per month .
Full time employment opportunity.
Opportunity to work with a leading organization in the BPO/KPO sector.
Professional growth and learning opportunities.
Work Location

Gurugram, Haryana
Apply now

if you meet the eligibility criteria and are looking for an opportunity in customer support/KPO operations.

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