Quality Analyst – Inside Sales (Mutual Fund | Call Auditing & Compliance)

Location:

Gurgaon
Working Hours:

10:00 AM – 7:00 PM
Working Days:

6 Days a Week
About the Role We are looking for a

Quality Analyst

to join our

Inside Sales team

in the Mutual Fund domain. This is

not a Software Testing/QA role .
The ideal candidate will have experience in

call auditing, quality monitoring, compliance checks, and coaching sales advisors

to improve customer interactions and overall sales performance.
If you have worked in

BFSI, Mutual Funds, Banking, Insurance, BPO, or Voice Process Quality , we'd love to hear from you.
Key Responsibilities

Conduct quality audits of recorded sales calls to ensure adherence to company and regulatory standards.
Evaluate customer interactions based on communication, product knowledge, compliance, objection handling, and customer experience.
Prepare quality reports, identify performance trends, and share actionable insights with stakeholders.
Provide constructive feedback and coaching to Inside Sales Advisors to improve quality scores.
Maintain quality scorecards, audit records, and compliance documentation.
Participate in calibration sessions to ensure consistent quality evaluations.
Collaborate with Training and Sales Managers to improve team performance.




Ensure all customer interactions comply with internal policies and regulatory guidelines.
Required Skills

Experience as a

Quality Analyst / Call Quality Analyst / Sales Quality Analyst

in a Voice Process or Inside Sales setting.
Prior exposure to

Mutual Funds, Banking, Insurance, Financial Services, or BFSI

is preferred.
Strong knowledge of call auditing, quality monitoring, and compliance.
Excellent analytical, reporting, and feedback delivery skills.
Good communication and stakeholder management abilities.
Proficiency in Excel and reporting tools.
Preferred Experience

1–4 years of experience in Quality Analysis.
Experience in Mutual Fund or Financial Services will be an added advantage.
Familiarity with QA scorecards, calibration, coaching, and process improvement.
Why Join Us?

Opportunity to work in a fast-growing financial services organization.
Direct impact on customer experience and sales quality.
High-visibility role with opportunities to collaborate across Sales, Training, and Operations teams.
Performance-driven culture with excellent learning and growth opportunities.
Keywords

Quality Analyst | Call Quality Analyst | Sales Quality | Voice Process | Inside Sales | Call Auditing | Quality Monitoring | Compliance | Mutual Fund | BFSI | Banking | Insurance | Customer Experience | Coaching | Calibration | Quality Assurance

📌 Call Quality Analyst [Call Auditing - Inside Sales (Mutual Fund)] (Mumbai)
🏢 Zfunds
📍 Mumbai