About the role

We are looking for a

Customer Care Associate

to manage customer communication and post-purchase experience across all three brands. The role requires strong communication, problem-solving, and ownership.

KEY RESPONSIBILITIES

Handle customer queries across

WhatsApp, Instagram, email & phone .
Manage order-related queries including

tracking, cancellations, deliveries, COD, returns, exchanges & refunds .
Coordinate with logistics and operations teams to resolve delayed, failed, or stuck shipments.
Proactively follow up on

RTOs and failed delivery attempts

to reduce losses.
Handle customer complaints professionally and ensure timely resolution.
Maintain customer/order information and updates on

Shopify .
Track and report recurring issues related to products, sizing, delivery, returns, and customer experience.
Collect customer feedback and reviews and share key insights with the team.




Maintain a high-quality customer experience across brands.

WHAT WE'RE LOOKING FOR

1–3 years of experience in

customer support / e-commerce / D2C / fashion

preferred.
Excellent written and verbal communication.
Robust problem-solving and follow-up skills.
Patient, empathetic, organized, and detail-oriented.
Comfortable handling multiple conversations and tasks simultaneously.
Experience with

Shopify and logistics platforms

is a plus.
Someone who takes ownership and doesn't simply pass problems along.

KEY SKILLS

Customer Support | Communication | Shopify | Order Management | RTO Prevention | Returns & Exchanges | Logistics Coordination | Problem Solving | Customer Experience

📌 Customer Support Specialist (Mumbai)
🏢 Vigo International
📍 Mumbai