Customer Support Associate – Voice Process

Company:

WNS Global Services
Location:

Gurgaon / Gurugram
Experience:

2+ Years
Process:

US Travel – Voice Process
Shift:

24/7 Rotational Shifts
Education:

Minimum Graduate
Employment Type:

Full-time

About WNS
WNS Global Services

is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including

Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics .
WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.

Job Summary
WNS is hiring experienced

GDS Travel Professionals

for a

US Travel Voice Process

in Gurgaon. The ideal candidate should have a minimum of

2 years of relevant travel experience

with hands-on expertise in

Amadeus or Sabre GDS

and strong knowledge of airline reservations and ticketing.
Candidates with solid end-to-end GDS knowledge, including

PNR creation, booking, ticketing, refunds, cancellations, exchanges and reissues , will be preferred.

Key Responsibilities
Handle customer calls related to

US travel bookings and reservations .
Create, modify and manage

PNRs

using GDS systems.
Handle flight

booking and ticketing

activities.
Process

cancellations and refunds

as per applicable guidelines.
Handle

ticket exchanges and reissues

accurately.




Resolve customer queries related to flight bookings and reservations.
Provide accurate and timely solutions while maintaining high customer service standards.
Maintain accuracy and compliance while processing travel transactions.
Achieve defined quality, productivity and customer satisfaction targets.
Work effectively in a

24/7 rotational shift environment .

Required Skills & Qualifications
Minimum

2 years of experience in Travel / GDS .
Hands-on experience with

Amadeus or Sabre .
Strong knowledge of

GDS and airline reservation systems .
Good understanding of:
PNR Creation & Management
Flight Booking
Ticket Issuance
Refunds
Cancellations
Exchanges
Reissues
Excellent

verbal and written communication skills .
Strong customer-handling and problem-solving abilities.
Comfortable working in a

24/7 rotational shift environment .
Minimum

Graduate

qualification.
Candidates with

US Travel / International Travel / B2B Travel

experience will be preferred.

Shift & Weekly Off
24/7 rotational shifts
2 rotational weekly offs

Transport Facilities
One-side transport shuttle:

Pickup available from the nearest metro station.
One-way cab facility

available.

Preferred Candidate Profile
Candidates with strong practical experience in

Amadeus/Sabre and end-to-end travel ticketing

will be preferred.
Candidates having exposure to

US Travel, International Travel, B2B Travel Support, Voice Process, airline reservations and ticketing

are encouraged to apply.

How to Apply
Please click on the Link below to Register and Apply.
https://smrtr.io/zdfHn

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