- Provide technical support to customers through phone calls, emails, or chat sessions.
- Troubleshoot and resolve customer issues related to software products and services.
- Collaborate with internal teams to identify solutions for complex technical problems.
- Document customer interactions using CRM software for accurate tracking.
Job Requirements :
- 0-3 years of experience in a similar role (customer-facing technical support).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work in a rapid-paced environment with multiple priorities simultaneously.
- Basic knowledge of computer hardware, networking, and troubleshooting techniques.
📌 Technical Support Engineer (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad
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