Key Responsibilities:

- Post-Handover & DLP Ownership

Manage the complete client relationship from project handover through the Defects Liability Period (DLP) for corporate interior fit-out projects.

- Snagging & Defect Management

Own the complete snagging list, including identification, documentation, allocation to relevant teams/vendors, follow-up, ageing tracking, and final closure.

- DLP Complaints Management

Handle all post-handover defects, rectification requests, and client complaints during the DLP period.

- Closure of Open Items

Ensure all snags, defects, and pending works are resolved within agreed TATs, with proper client sign-off.

- Project Handover

Ensure smooth and complete handover of corporate fit-out projects, including warranties, completion certificates, handover documents, and sign-offs.

- Coordination

Coordinate closely with Project/Execution, Civil & Interior, MEP, vendors, and subcontractors to ensure timely defect resolution.

- DLP Tracking & MIS

Maintain snagging trackers, DLP ageing reports, open-item dashboards, resolution TATs, and closure status reports.

- Client Management





Act as the primary point of contact for corporate clients during the post-handover period, manage escalations, and ensure an excellent client experience.

- Team Management

Lead a dedicated DLP / Customer Experience team responsible for post-handover coordination and closure activities.

- Process & Governance

Establish SOPs, escalation mechanisms, and standard processes for snagging, DLP management, and project closure.

Ideal Candidate Profile

Candidates must have solid experience in Corporate Interior Fit-Out /

Commercial Projects, specifically in:

- DLP Management
- Snagging & Defect Closure
- Project Handover
- Post-Completion Services
- Client Coordination
- Vendor & Project Team Coordination
- Driving 100% closure of open items

One-Line Role Summary

Own DLP for corporate interior fit-out projects from project handover and snagging to defect rectification, client coordination, and final DLP closure.

Note: Male candidates are required.

📌 Customer Experience & DLP Manager(Commercial Interior Projects) (Delhi)
🏢 Studiokon Ventures
📍 Delhi