- Manage contracts with clients, ensuring timely delivery of IT services and solutions.
- Develop and maintain Service Level Agreements (SLAs) to ensure high levels of customer satisfaction.
- Collaborate with internal teams to identify opportunities for process improvements and implement changes as needed.
- Analyze client requirements and develop proposals for current business opportunities.
Job Requirements :
- 3-9 years' experience in contract management or a related field.
- Strong understanding of IT services, including software development life cycles, project management methodologies, and technical architecture.
- Proven track record in managing SLAs and meeting or exceeding service level targets.
📌 IT Partner Governance (Noida)
🏢 Metro Professional Services
📍 Noida
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