Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. The below client is a global software and cloud solutions provider that helps organizations buy, manage, and optimize their technology through both a marketplace and a comprehensive suite of services

Job Title: UC Associate Consultant (Unified Communications)
Location: Gurgaon
Job Type: Full Time
Work Type: Onsite

Job Description:

- As an UC Associate Consultant, youll deliver 24x7 technical support for the client’s Cloud Managed Services customers. You’ll troubleshoot complex voice, Teams, and SBC issues, work with escalation teams, and ensure seamless communication experiences for users worldwide.
- You’ll also create knowledge articles, maintain documentation, and continuously strengthen your skills across cloud and workplace technologies.
- Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX.
- Troubleshoot and manage AudioCodes/Ribbons SBCs, SIP issues, call flows, QoS/CAC,



and voice gateway configurations.
- Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
- Handle escalations, perform RCA for major incidents, and support service improvement programs.
- Work closely with global stakeholders and deliver explicit customer communication.
- Contribute to technical knowledgebases and uphold quality/security standards.

What we need to see from you

- Experience with AudioCodes/Ribbon SBCs & enterprise voice.
- Strong exposure to Microsoft Teams Voice, IP phones (Polycom, AudioCodes), and video conferencing solutions.
- Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration.
- Experience with Skype for Business, migrations to Teams & managed service operations.
- Excellent communication, troubleshooting skills, and willingness to work in 24x7 shifts.
- Engineering degree preferred; ITIL Foundations a plus.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 UC Associate Consultant (Unified Communications) (Gurugram)
🏢 TEKWISSEN
📍 Gurugram