Responsibilities
- Leads a team of associates, driving performance, engagement, and continuous improvement in client servicing.
- Oversees day to day operations including staffing, SLA adherence, quality monitoring, and service metrics.
- Conducts root cause analysis for operational issues, implements corrective actions, and ensures process compliance.
- Influences cross functional teams and stakeholders to resolve systemic issues impacting client experience.
- Drives change initiatives, motivates teams through transitions, and ensures adoption of new processes, tools, or policies.
- Facilitates coaching, development planning, and growth opportunities for team members.
📌 Supervisor, Client Contact (Gurugram)
🏢 FIS
📍 Gurugram