Sonatype is the software supply chain security company. We provide the world's best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

As founders of Nexus Repository and stewards of Maven Central, the world's largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.

More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

At Sonatype we take a different approach to product support. Our worldwide team consists of talented technical contributors who see product support as an engineering challenge. We write code which lets us quickly replicate customer environments, analyze data from customer systems to pinpoint problems, replicate issues from recorded activity, and more. Our team members work directly with development teams, sales, and customer success to ensure the best possible customer experience. There are lots of engaging technical challenges to solve every day, and many opportunities to learn new skills and technologies. And our Staff Product Support Engineer have a long-term career path that enables them to grow intoPrincipal Product Support Engineer. Doesthis sound interesting? Great, we're hiring now!
Job responsibilities include but are not limited to:

Debug, and troubleshoot incidents with Sonatype products and solutions
Replicate customer issues




Assist product management in developing and prioritizing enhancement lists
Summarize, communicate, and escalate customer experiences to management
Contribute to and maintain Knowledge Base
Respond to customer inquiries via support cases, email, chat and phone
Required Experience / Skills:

6+ years experience supporting complex enterprise software solutions
Familiarity with the Java programming language
Passion for providing the best support experience possible
Exceptional communication skills - written and verbal
Familiarity with Linux command line tools
Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
Experience with any of the following will be highly preferred

Java based application troubleshooting and support
Experience with basic scripting (Python, Bash, Groovy, etc.)SCM and CI/CD and associated tools (Jenkins, Bamboo, etc.)
Component management build tools (Ant, Maven, npm, NuGet etc.)
Container technologies (Docker, Kubernetes, etc.)
SQL and databases (H2 and Postgres in particular)
Sonatype, jFrog, Snyk, Whitesource or similar products
Software development (JAVA in particular)
LDAP and SAML
Experience in Thread Dumps & Heap Dumps.
Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
Things we are proud of

**** AI Compliance Solution of the Year - AI Breakthrough Awards

**** DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology





**** Industry Leader in Forrester-Wave for Software Composition Analysis ***** Q4 report)

**** Fast Company Best Places for Innovators

**** Gartner's Magic Quadrant

**** Software Report's Top 100 Software Companies

**** BuiltIn Best Places to Work

**** Frost & Sullivan Technology Innovation Leader Award

**** PeerSpot Silver Peer Award in Software Composition Analysis

**** Tech Ascension Best DevOps Security Solution Award

**** NVCT Cyber Company of the Year

Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.

Paid Volunteer Time Off (VTO)

Expansion of Sonatype's India Innovation Hub in Hyderabad, reflecting our continued growth, commitment to innovation, and investment in talent to advance AI-driven software security globally
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Senior Product Support Engineer (Java/Maven/Heap Dump/Thread Dump) (Hyderabad)
🏢 Sonatype
📍 Hyderabad