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Track Manager - Program & Project Management

India

Job Description

Track Manager - Program & Project Management

Kolkata, West Bengal

Job Summary

o Plan and organize all project team resources, expand, and develop Key Performance and Success Measures (KPIs). o Build sustained partnership with business to ensure 100% alignment with business needs. o Support business in their change management efforts to improve business processes. o Identify stakeholders and effectively drive change into the organization. Ensure all Stakeholders are on board. o Maintain exact control over the projects/program status. o Customer-centric approach in delivering projects in full partnership with service lines. o Understand (project related) Critical Success Factors for key Domain customers - align activities to ensure successful achievement of these. o Understand current and future direction of client and ensure all project needs are addressed appropriately.

Key Responsibilities

o Identify, manage and remediate project/program risks and issues. o Ensure appropriate involvement of project / program Steering Committees including status reporting and probable resolution of escalated issues. o Manage escalations with various internal/external support groups. o Report project / program status through defined channels.

Skill Requirements

o Manage and lead monthly governance meeting with key client stakeholders o Adhere to defined management and delivery processes for IT projects and other Policies relevant to the project scope. o Actively engage in collection and performing of lessons learned to improve knowledge and processes o Satisfaction of key customers / stakeholders

Other Requirements





o At least 5+ years of experience as IT Project Manager with a proven track record of leading IT Process/Service Management projects o Demonstrable leadership skills within a global matrix organization o Solid outcome-driven mind-set o Excellent communication and change management skills o Ability to lead global, multicultural, multifunctional teams

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Track Manager - Program & Project Management (India)
🏢 HCLTech
📍 India