What You'll Do

The Customer Advisor's role is to provide ongoing client technical consultation on Cloud and application tools, optimizations, and solutions. This role will include advising merchants, external developers, and internal teams to ensure successful site launches and ongoing site stability for Commerce customers. Along with technical consultation, the CA's role includes educating clients on how existing and new product features and functionality work and addressing product-related questions and technical challenges. Additional responsibilities include:

Always representing (work product, communications, presence) professionally in both client and team situations.

Stay on top of and cloud technology evolution, new solutions, proactively research, and stay ahead of the curve, continuously drive self-development of new skills, and improvement of existing skills.

Define the operational processes to deliver consistent value to merchants and partners

Help define the Dev Ops processes with customers for deploying and maintaining solutions within the Cloud environment.

Evaluate analytics from customer cloud environments to make recommendations for improvements and and maintain effective, positive working relationships with team members.

What you need to succeed

We are looking for Adobe Commerce/Magento Cloud functional and code-level specialists in all Magento products and technologies including Adobe Commerce methodologies as well as software and hardware limitations.

Adobe Commerce/Magento Cloud experience and skills needed include:

- Overall 7+ Years of Experience
- Proven ability with Adobe Commerce/Magento development
- Demonstrated ability with Adobe Commerce 2.x development and to deal with change and excel in high-stress situations and be self-managed, responsive, and dedicated to client success.




- Should have worked as an Architect for at least 3+ Magento Implementations
- Experience with Version Control Systems like GIT
- Expert knowledge of Composer
- Knowledge of different branching strategies
- Be proficient with Magento native features and respective configurations
- Have experience integrating Magento with other applications/tools
- Ability to demonstrate effective communication, presentation, and conflict resolution skills. All while maintaining a positive demeanor towards customer success at all times.
- Able to explain and present concepts to technical and non-technical audiences alike, including high-level decision-makers.
- Able to be flexible and maintain attention to detail while multitasking and meeting multiple project target dates.
- Self-motivated, proactive, and excel in working in an environment with limited supervision
- In-depth knowledge of Cloud concepts and experience with different Cloud services
- Solid foundation in DBMS (e.g., MySQL)
- Experience with Version Control Systems (SVN, Git, etc.).
- Knowledge of Dev Ops (e.g., CICD, Webhooks)
- MySQL optimization experience
- Experience with web services (SOAP, REST, XML-RPC).
- Experience with XML, HTTP, HTML,
- Experience with UNIX like systems
- Knowledge of web servers: Apache/NGINX
- Knowledge of requirements discovery and UML analysis for Magento 2.
- Experience with high load systems with a specialization in system monitoring and optimization
- Experience of working with CDN's
- Familiarity with network services (e.g., FTP, SFTP, SSH, DNS, SMTP, and similar technology)
- Experience with distributed memory object caching systems, Memcache.
- Adept in building and architecting large-scale server applications in a distributed Environment
- Strong ability to partner and effectively work across the organization with line of business and technology colleagues. Robust implementation coordination and communication skills.

📌 Customer Advisor Commerce (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru