RoleCategoryCategory WeightageParametersParameter Weight %MetroUrbanSURural
Service Operations Manager (MSS)Service Quality15%A/c Opening Success% (FTR)
* 90 % FTR in SA/CA, Process accounts with 100% FTR
* Needs curing under control7.5%NANANANA
Service Operations Manager (MSS)Service Quality15%Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level)7.5%NANANANA
Service Operations Manager (MSS)Quantitative Parameters20%MoM CASA NTB (Nos)5%6555
Service Operations Manager (MSS)Quantitative Parameters20%MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%6531.5
Service Operations Manager (MSS)Quantitative Parameters20%LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income5%21.81.51.2
Service Operations Manager (MSS)Portfolio Management10%Deepening : 3% MoM TRV Growth in mapped accounts5%NANANANA
Service Operations Manager (MSS)Portfolio Management10%Mapped Book Coverage (Customer meetings for Mapped Book)5%NANANANA
Service Operations Manager (MSS)Customer Satisfaction5%Product Holding of Branch & Customer Testimonials5%NANANANA
Service Operations Manager (MSS)Compliance and Controls50%Audit Ratings: Branch Medium Risk or below




- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
- Timely Revert and rectification of audit findings20%NANANANA
Service Operations Manager (MSS)Compliance and Controls50%Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly)
* Ageing of suspense accounts < 7 days, Mointoring of Suspense account to keep in control
* ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error
* BCP as per process
* Maintaining CRL within limits
* Exhaustive Checklist need to be complied in total20%NANANANA
Service Operations Manager (MSS)Compliance and Controls50%Control on Clearing balances:
* To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only)
* Timely submission of BRS
For CTS locations & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure.10%NANANANA

100%

📌 Service & Operation Manager (India)
🏢 equitas small finance bank
📍 India